Privacy Policy

Effective Date: September 24, 2026

Family First Home Help Care LLC (“Family First Home Help Care,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients, caregivers, employees, prospective clients, and website visitors.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and how we handle information provided to us through our website, forms, communications, and services.

1. Information We Collect

Depending on your relationship with Family First Home Help Care, we may collect information such as:

Name and contact information
Mailing or service address
Telephone and mobile phone numbers
Email address
Information needed to coordinate home-care services
Caregiver and client information necessary to administer services
Information submitted through our website and online forms
Communications and correspondence with our office
Information relating to service confirmations and administrative communications
SMS consent and opt-in information
Information you voluntarily provide when contacting or communicating with us

We only request information that is reasonably necessary for legitimate business, service coordination, administrative, communication, compliance, or operational purposes.

2. How We Use Information

Family First Home Help Care may use personal information to:

Provide and coordinate home-care services
Communicate with clients, caregivers, and authorized representatives
Respond to questions and requests
Coordinate service-related activities
Send administrative notifications
Send monthly home-care service confirmation requests
Send reminders regarding incomplete service confirmations
Maintain records of service communications and consent
Process and administer business and service-related activities
Meet applicable legal, regulatory, contractual, and administrative requirements
Protect the security and integrity of our services and systems

Our SMS messaging program is intended for administrative and service-related communications. It is not intended for general advertising or promotional messages.

3. SMS and Text Messaging Privacy

Family First Home Help Care may send SMS text messages to individuals who have provided appropriate consent to receive service-related text messages.

These messages may include:

Monthly service confirmation requests
Reminders to complete a monthly service confirmation
Administrative information concerning an individual’s existing home-care services
Assistance or support relating to the confirmation process

Message frequency may vary depending on the individual’s service relationship and whether a requested confirmation has been completed. Our monthly confirmation program generally sends one initial confirmation message and may send additional reminder messages when a confirmation remains incomplete.

Message and data rates may apply.

You may stop receiving SMS messages at any time by replying STOP to a message from Family First Home Help Care. For assistance, reply HELP or contact our office using the information provided below.

4. SMS Consent Information

When an individual voluntarily provides consent to receive SMS messages from Family First Home Help Care, we may maintain records of that consent, including the telephone number, date or approximate date of consent, method of consent, and information necessary to administer the SMS program.

SMS consent is specific to Family First Home Help Care’s service-related messaging program and is not treated as permission to send unrelated marketing messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We do not sell, rent, or trade mobile telephone numbers or SMS consent information for marketing or promotional purposes.

5. Information Sharing

Family First Home Help Care may disclose information when reasonably necessary to:

Provide or coordinate requested services
Perform legitimate business operations
Use service providers that assist us with technology, communications, administrative functions, or other business operations
Comply with applicable laws, regulations, legal processes, or government requests
Protect the rights, safety, security, and property of Family First Home Help Care, our clients, caregivers, employees, or others

Service providers that assist us with business operations may process information on our behalf as necessary to provide their services.

Information obtained through SMS consent and opt-in will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

6. Website and Online Forms

When you use our website or submit information through an online form, we may collect information that you voluntarily provide.

We may also receive technical information such as browser type, device information, IP address, referring pages, and basic website usage information when technically available.

We use this information to operate, maintain, secure, and improve our website and online services.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service administration, business records, legal and regulatory requirements, dispute resolution, and enforcement of agreements.

SMS consent records may be retained as necessary to demonstrate consent and administer messaging preferences.

9. Your Choices

You may contact Family First Home Help Care to:

Ask questions about information we maintain about you
Request correction of inaccurate information
Ask about how your information is used
Withdraw SMS consent
Request assistance with SMS messaging preferences

Withdrawal of SMS consent does not necessarily affect other communications or services that are necessary for an existing service relationship or required by law.

10. Children’s Privacy

Our website and SMS program are not intended to knowingly collect personal information from children for independent use of the SMS program.

Where services involve a minor, communications and information may be handled through an authorized parent, guardian, or representative as appropriate.

11. Changes to This Privacy Policy

Family First Home Help Care may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable requirements.

When changes are made, the updated Effective Date will be displayed at the beginning of this Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Family First Home Help Care LLC
Phone: 313-419-5477
Email: FamilyFirst.HelpCare@gmail.com
Website: https://familyfirsthomecaremi.com/

For SMS assistance, you may also reply HELP to a Family First Home Help Care text message.