Terms & Conditions
Effective Date: September 24, 2026
These Terms & Conditions (“Terms”) govern your use of the website, services, communications, and SMS messaging program provided by Family First Home Help Care LLC (“Family First Home Help Care,” “we,” “our,” or “us”).
By using our website, requesting our services, or voluntarily opting in to our SMS messaging program, you acknowledge that you have read and understood these Terms.
1. SMS Messaging Program
Family First Home Help Care provides an SMS messaging program for administrative and service-related communications with existing clients, caregivers, and other authorized recipients.
The program may include messages concerning:
- Monthly home-care service confirmations
- Reminders to complete service confirmations
- Administrative service communications
- Requests for information related to an existing service relationship
- Assistance concerning the monthly confirmation process
These messages are not intended to provide emergency services or emergency medical assistance.
2. SMS Consent
By voluntarily providing consent to receive SMS messages from Family First Home Help Care, you agree that Family First Home Help Care may send service-related text messages to the mobile telephone number you provided.
SMS consent is not a condition of receiving unrelated services and is intended specifically for the Family First Home Help Care messaging program.
You may withdraw your SMS consent at any time by replying STOP to a Family First Home Help Care text message.
3. Message Frequency
Message frequency varies based on the individual’s service relationship and confirmation status.
The monthly service confirmation program generally sends one initial confirmation message each month and may send additional reminder messages when a confirmation has not been completed.
Additional administrative messages may be sent when reasonably necessary for the service-related communication for which the recipient has consented.
4. Message and Data Rates
Message and data rates may apply.
Your mobile carrier’s standard messaging and data rates may apply to messages sent to or received from Family First Home Help Care.
Family First Home Help Care is not responsible for charges imposed by your wireless carrier.
5. How to Opt Out
You may stop receiving SMS messages from Family First Home Help Care at any time by replying:
STOP
After receiving a valid opt-out request, Family First Home Help Care will process the request and discontinue applicable SMS messages.
Opting out of SMS messages does not necessarily terminate other forms of communication or affect services that are otherwise necessary for an existing service relationship.
6. Help and Customer Support
For help with the SMS program, reply:
HELP
You may also contact Family First Home Help Care directly:
Phone: 313-419-5477
Email: FamilyFirst.HelpCare@gmail.com
Website: https://familyfirsthomecaremi.com/
7. SMS Message Content
Messages from Family First Home Help Care may contain a personalized link to a monthly service confirmation form.
Recipients should only use links sent to them by Family First Home Help Care or otherwise verify the source of a message before submitting information.
Do not forward personalized confirmation links to unauthorized individuals.
8. Privacy
Your use of our SMS program is also governed by our Privacy Policy.
Privacy Policy:
https://familyfirsthomecaremi.com/privacy-policy/
Family First Home Help Care does not sell or share SMS opt-in information or personal information with third parties for marketing purposes.
9. Service Relationship
The SMS program is intended for individuals who have an existing or authorized relationship with Family First Home Help Care and who have voluntarily consented to receive applicable service-related messages.
SMS messages do not replace required documentation, official notices, medical instructions, emergency services, or other communications that may be required for the administration of home-care services.
10. No Emergency Service
The Family First Home Help Care SMS program is not an emergency communication system.
Do not use SMS messaging to report an emergency or request immediate medical assistance.
For a medical emergency, call 911 or contact the appropriate emergency service.
11. Accuracy of Information
Recipients are responsible for providing accurate contact information and notifying Family First Home Help Care if their mobile telephone number changes.
Family First Home Help Care is not responsible for communications sent to a mobile number that the recipient has provided to us unless we have been notified of the change.
12. Carrier Disclaimer
Carriers are not liable for any delayed or undelivered messages.
Message delivery may depend on wireless carrier networks, coverage, device availability, network conditions, and other factors outside Family First Home Help Care’s control.
13. Changes to the SMS Program
Family First Home Help Care may modify, suspend, or discontinue the SMS messaging program when reasonably necessary, including because of changes to technology, carrier requirements, business operations, or applicable laws and regulations.
We may also update these Terms from time to time.
The current version will be posted on this page with an updated Effective Date.
14. Website Use
Use of the Family First Home Help Care website is subject to applicable laws and these Terms.
Users agree not to misuse the website, attempt unauthorized access, interfere with its operation, or use information obtained through the website for unlawful purposes.
15. Contact Information
For questions regarding these Terms or the Family First Home Help Care SMS program, contact:
Family First Home Help Care LLC
Phone: 313-419-5477
Email: FamilyFirst.HelpCare@gmail.com
Website: https://familyfirsthomecaremi.com/
Family First Home Help Care LLC
Administrative and service-related SMS communications.